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Shipping and delivery information

In order to ensure prompt and timely delivery to our valued customers, the Nadal e-boutique partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of product(s) being shipped.
At the bottom of this page, you will find a list of countries to which the Nadal e-boutique sends and an estimated cost of shipment to each.
The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.

Order processing:
Orders are processed between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be processed the following Monday.
- Products listed in the Nadal e-boutique as "In Stock", "High" or "Low" will be processed and sent within 1 or 2 working days from the receipt of your payment by Zerogrey Iberica.
- "Availability: Low" simply means that the product is in stock but that the customer should purchase the product quickly as it may sell out soon. It will be sent within 1 or 2 working days.
- In the event that products are listed as "Availability: On Request", they will be sent within 3 consecutive working days following their receipt in Zerogrey Iberica's warehouse(s). Please note that it can therefore take up to several weeks to ship "On Request" items.
- In the event that one or more of the products are not available, e.g. if the availability conflicts with that listed on the Nadal e-boutique website or if a late shipment is required for any reason, Zerogrey Iberica will contact you via email in order to communicate this information.
- Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

Reviewing your order:
In order to review and verify the information relating to your order, please log in to your account on this website and click on "My Orders" (visible on all pages of the e-boutique). On the "My Orders" page, click your order number to view your order details.

Tracking your order:
In order to follow the initial progress of your order through our system, you can view its "Status" beside each order number in "My Orders". Once the package is sent, you will receive a tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from initial shipment to arrival.

Shipping times:
- In general, shipments in Italy are delivered within 24 to 48 hours from the time of sending.
- Shipments to the rest of the European Union take approximately two-three days.
- Shipments to the rest of the world take approximately four-five working days (not accounting for customs delays, which are discussed below).
For any requests, questions or feedback, please contact our Customer Service team.

Taxes and international customs duties

Inside the European Union:
There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.

Outside the European Union:
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.

N.B: Shipping to the United States of America
As above, products shipped to the USA are subject to custom fees and import duties. The receiver of the package is responsible for paying these fees. Also, US customs require that the receiver provides a social security number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Please note that orders over 250 dollars may experience slight delays in US customs.

Failure to clear customs:
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.

Countries and shipping cost

Below please find the list of countries which the Nadal e-shop is currently able to ship to. The displayed shipping costs change in accordance with the actual weight of your shopping cart. The final shipping cost will be displayed in your cart.

Albania - EUR 62.00
Algeria - EUR 53.00
American Samoa - EUR 53.00
Anguilla - EUR 53.00
Antarctica - EUR 53.00
Antigua And Barbuda - EUR 53.00
Argentina - EUR 53.00
Armenia - EUR 53.00
Aruba - EUR 53.00
Australia - EUR 53.00
Austria - EUR 15.00
Azerbaijan - EUR 53.00
Bahamas - EUR 53.00
Bahrain - EUR 53.00
Bangladesh - EUR 53.00
Barbados - EUR 53.00
Belarus - EUR 62.00
Belgium - EUR 15.00
Belize - EUR 53.00
Benin - EUR 53.00
Bermuda - EUR 53.00
Bolivia - EUR 53.00
Bosnia And Herzegovina - EUR 62.00
Botswana - EUR 53.00
Bouvet Island - EUR 53.00
Brazil - EUR 53.00
Brunei Darussalam - EUR 53.00
Bulgaria - EUR 19.00
Burkina Faso - EUR 53.00
Burundi - EUR 53.00
Cambodia - EUR 53.00
Cameroon - EUR 53.00
Canada - EUR 22.00
Cape Verde - EUR 53.00
Cayman Islands - EUR 53.00
Central African Republic - EUR 53.00
Chad - EUR 53.00
Chile - EUR 53.00
China - EUR 53.00
Colombia - EUR 53.00
Congo - EUR 53.00
Congo, The Democratic Republic Of The - EUR 53.00
Cook Islands - EUR 53.00
Costa Rica - EUR 53.00
Cote D'ivoire - EUR 53.00
Croatia - EUR 62.00
Cyprus - EUR 19.00
Czech Republic - EUR 19.00
Denmark - EUR 15.00
Djibouti - EUR 53.00
Dominica - EUR 53.00
Dominican Republic - EUR 53.00
Ecuador - EUR 53.00
Egypt - EUR 53.00
El Salvador - EUR 53.00
Eritrea - EUR 53.00
Estonia - EUR 19.00
Ethiopia - EUR 53.00
Faroe Islands - EUR 53.00
Fiji - EUR 53.00
Finland - EUR 15.00
France - EUR 15.00
French Guiana - EUR 53.00
French Polynesia - EUR 53.00
French Southern Territories - EUR 53.00
Gabon - EUR 53.00
Gambia - EUR 53.00
Georgia - EUR 53.00
Germany - EUR 15.00
Ghana - EUR 53.00
Gibraltar - EUR 25.00
Greece - EUR 19.00
Greenland - EUR 53.00
Grenada - EUR 53.00
Guadeloupe - EUR 53.00
Guam - EUR 53.00
Guatemala - EUR 53.00
Guinea - EUR 53.00
Guinea-bissau - EUR 53.00
Guyana - EUR 53.00
Haiti - EUR 53.00
Heard Island And Mcdonald Islands - EUR 53.00
Honduras - EUR 53.00
Hong Kong - EUR 53.00
Hungary - EUR 19.00
Iceland - EUR 62.00
India - EUR 53.00
Indonesia - EUR 53.00
Iran, Islamic Republic Of - EUR 53.00
Iraq - EUR 53.00
Ireland - EUR 15.00
Israel - EUR 53.00
Italy - EUR 15.00
Jamaica - EUR 53.00
Japan - EUR 53.00
Jordan - EUR 53.00
Kazakhstan - EUR 53.00
Kenya - EUR 53.00
Kiribati - EUR 53.00
Korea, Republic Of - EUR 53.00
Kuwait - EUR 53.00
Kyrgyzstan - EUR 53.00
Lao People's Democratic Republic - EUR 53.00
Latvia - EUR 19.00
Lebanon - EUR 53.00
Lesotho - EUR 53.00
Liberia - EUR 53.00
Libyan Arab Jamahiriya - EUR 53.00
Liechtenstein - EUR 25.00
Lithuania - EUR 19.00
Luxembourg - EUR 15.00
Macao - EUR 53.00
Macedonia, Republic Of - EUR 62.00
Madagascar - EUR 53.00
Malawi - EUR 53.00
Malaysia - EUR 53.00
Maldives - EUR 53.00
Mali - EUR 53.00
Malta - EUR 19.00
Marshall Islands - EUR 53.00
Martinique - EUR 53.00
Mauritania - EUR 53.00
Mauritius - EUR 53.00
Mexico - EUR 53.00
Micronesia, Federated States Of - EUR 53.00
Moldova, Republic Of - EUR 62.00
Monaco - EUR 25.00
Montserrat - EUR 53.00
Morocco - EUR 53.00
Mozambique - EUR 53.00
Myanmar - EUR 53.00
Namibia - EUR 53.00
Nauru - EUR 53.00
Nepal - EUR 53.00
Netherlands - EUR 15.00
Netherlands Antilles - EUR 53.00
New Caledonia - EUR 53.00
New Zealand - EUR 53.00
Nicaragua - EUR 53.00
Niger - EUR 53.00
Niue - EUR 53.00
Northern Mariana Islands - EUR 53.00
Norway - EUR 25.00
Oman - EUR 53.00
Pakistan - EUR 53.00
Palau - EUR 53.00
Panama - EUR 53.00
Papua New Guinea - EUR 53.00
Paraguay - EUR 53.00
Peru - EUR 53.00
Philippines - EUR 53.00
Poland - EUR 19.00
Portugal - EUR 15.00
Puerto Rico - EUR 53.00
Qatar - EUR 53.00
Romania - EUR 19.00
Russian Federation - EUR 62.00
Rwanda - EUR 53.00
Saint Kitts And Nevis - EUR 53.00
Saint Lucia - EUR 53.00
Samoa - EUR 53.00
San Marino - EUR 25.00
Saudi Arabia - EUR 53.00
Senegal - EUR 53.00
Serbia - EUR 53.00
Seychelles - EUR 53.00
Singapore - EUR 53.00
Slovakia - EUR 19.00
Slovenia - EUR 19.00
Solomon Islands - EUR 53.00
South Africa - EUR 53.00
South Georgia And The South Sandwich Islands - EUR 53.00
Spain - EUR 9.00
Sri Lanka - EUR 53.00
Suriname - EUR 53.00
Svalbard And Jan Mayen - EUR 53.00
Swaziland - EUR 53.00
Sweden - EUR 15.00
Switzerland - EUR 25.00
Syrian Arab Republic - EUR 53.00
Taiwan, Republic Of China - EUR 53.00
Tajikistan - EUR 53.00
Tanzania, United Republic Of - EUR 53.00
Thailand - EUR 53.00
Togo - EUR 53.00
Tokelau - EUR 53.00
Tonga - EUR 53.00
Trinidad And Tobago - EUR 53.00
Tunisia - EUR 53.00
Turkey - EUR 62.00
Turkmenistan - EUR 53.00
Turks And Caicos Islands - EUR 53.00
Tuvalu - EUR 53.00
Uganda - EUR 53.00
Ukraine - EUR 62.00
United Arab Emirates - EUR 53.00
United Kingdom - EUR 15.00
United States - EUR 22.00
United States Minor Outlying Islands - EUR 53.00
Uruguay - EUR 53.00
Uzbekistan - EUR 53.00
Vanuatu - EUR 53.00
Venezuela - EUR 53.00
Viet Nam - EUR 53.00
Virgin Islands, British - EUR 53.00
Virgin Islands, U.s. - EUR 53.00
Wallis And Futuna - EUR 53.00
Yemen - EUR 53.00
Zambia - EUR 53.00
Zimbabwe - EUR 53.00